Service Now

Master the complete ServiceNow platform from ITSM fundamentals and workflow automation to application development and integrations through hands-on projects and real-world business use cases. Gain practical experience with industry-standard tools to become job-ready for ServiceNow roles.

Why Choose This Program?

ServiceNow is one of the fastest-growing enterprise cloud platforms, helping organizations automate workflows, streamline IT services, and improve business efficiency. At Sree Technologies, you'll gain expertise in ITSM, ITIL fundamentals, Service Catalog, Flow Designer, Business Rules, Client Scripts, UI Policies, Integrations, and ServiceNow Application Development through hands-on projects and real-world scenarios.

Course Curriculum

Introduction to ServiceNow

Introduction to ServiceNow Platform
Cloud Computing Fundamentals
SaaS, PaaS & IaaS
ServiceNow Architecture
Navigation & User Interface
Roles, Groups & Users
Lists, Forms & Tables
Personalizing the ServiceNow Interface

ServiceNow Administration

Instance Management
User & Group Administration
Roles & Permissions
ACL (Access Control Lists)
Update Sets
Import Sets
Data Sources
Email Notifications
Scheduled Jobs
System Properties

IT Service Management (ITSM)

Introduction to ITSM
Incident Management
Problem Management
Change Management
Knowledge Management
Request Management
Service Catalog
Catalog Items
Record Producers
Service Level Agreements (SLAs)

Configuration Management Database (CMDB)

Introduction to CMDB
Configuration Items (CIs)
CI Relationships
Discovery Basics
Service Mapping Overview
CMDB Health
Asset Management Basics

Workflow & Process Automation

Workflow Fundamentals
Flow Designer
Integration Hub
Business Rules
Client Scripts
UI Policies
UI Actions
Script Includes
Scheduled Script Executions
Notifications

Scripting in ServiceNow

JavaScript Fundamentals
Server-Side Scripting
Client-Side Scripting
Glide Record
GlideSystem
GlideAjax
Background Scripts
Script Debugger
Error Handling

Forms, Tables & Catalog Development

Creating Custom Tables
Extending Tables
Dictionary Entries
Form Design
Related Lists
Variables & Variable Sets
Catalog UI Policies
Catalog Client Scripts
Order Guides

Reporting & Dashboards

Reports
Charts & Graphs
Performance Analytics
Dashboards
Homepages
Scheduled Reports
Data Visualization

Integrations

REST APIs
SOAP APIs
Import & Export Data
MID Server
LDAP Integration
Email Integration
Third-Party Integrations
Web Services

Service Portal

Introduction to Service Portal
Widgets
Pages
Themes
Branding
Service Portal Customization

App Engine Studio

Introduction to App Engine Studio
Creating Custom Applications
Data Models
Forms & Views
Flow Integration
Application Deployment

Security & Governance

Access Control Rules (ACLs)
Data Security
User Authentication
Domain Separation
Encryption Basics
Audit Logs
Compliance & Governance

DevOps & Source Control

Update Sets
Source Control Integration (Git)
Application Repository
CI/CD Concepts
ATF (Automated Test Framework)
Deployment Best Practices

Real-Time Projects & Career Preparation

ITSM Implementation Project
Service Catalog Development
Incident & Change Workflow Automation
Custom Application Development
REST API Integration Project
Mock Interviews
ServiceNow Administrator Interview Questions
Real-Time Industry Use Cases

CAREER OUTCOMES

Roles You Can Target

ServiceNow Developer
ServiceNow Consultant
ITSM Specialist
Integration Developer
CMDB Administrator
Service Delivery Manager

ELIGIBILITY

Who Should Join?

Basic computer knowledge.
Familiarity with the internet and web applications.
Basic understanding of IT concepts is helpful but not mandatory.
JavaScript basics are beneficial, not mandatory.